Terms And Conditions

Terms And Conditions

"Vigor" shall mean Vigor Fitness Trainer Limited, a private limited liability company incorporated and registered in​ England and Wales with company number 10117014​, whose registered office is at 27 Old Gloucester Street, London,​ WC1N 3AX.


Vigor accepts Personal Trainer Bookings acting as disclosed agent for the Personal Training Provider (as principal). Such acceptance by Vigor as agent for the Personal Trainer gives rise to a contract for the provision to you of personal training services between you and the Personal Trainer. For the avoidance of doubt: Vigor does not itself provide or offer personal training services, and is not a personal training provider. Vigor acts as intermediary between you and the Personal Training Provider. You acknowledge and agree that the provision to you of personal training services by the personal training Provider is pursuant to the personal training Contract and that VIGOR accepts your booking as agent for the personal training Provider, but is not a party to that contract.

We may occasionally make changes to the Service, these Terms or our Privacy Policy. If we do, we'll notify you. By continuing to use the Service after we notify you, you're expressing acceptance of the changes.

The Booking Services are provided by Vigor to you free of charge. Vigor reserves the right to introduce a fee for the provision of the booking personal training Services and finding a personal trainer without notice. If Vigor decides to introduce such a fee, it will inform you accordingly and allow you to either continue or terminate your access to the Booking Services through the Vigor App at your option.

Vigor is does not set rates for the personal trainers who use it’s services. These may be modified or updated from time to time, and it is your responsibility to remain informed about the current rates for the transportation services. Vigor is not responsible for any problems that might occur as a result of personal trainer prices or price changes. The rates that apply for the personal training services provided by the Personal Trainer can be viewed through the Vigor App


To the extent permitted by applicable law, Vigor will not be liable to you in respect of any acts or omissions of its employees, agents or subcontractors, whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise, provided that nothing in these Terms and Conditions will limit or exclude VIGOR’s liability to you for personal injury or death caused directly by Vigor's negligence.

To the extent permitted by applicable law, as an intermediary between you and the personal trainer, Vigor will not be liable for any personal injury, theft, advice given, damage to property or possessions or death as a result of any accidental occurrences or negligence by the respective personal trainer. Vigor makes efforts to minimise the likeliness of this happening by checking all personal trainers before they appear on the app.


The Booking Services and the Booking Service Terms set out in this Part 1, and all non-contractual obligations arising in any way whatsoever out of or in connection with the Booking Service Terms shall be governed by, construed and take effect in accordance with the laws of England and Wales. Any dispute, claim or matter of difference arising out of or relating to the Booking Services or Booking Service Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

Account usage guidelines

Vigor reserves the right to close Personal Trainer accounts at any time, if, by using due diligence, find the Personal Trainers to be breaching the Personal Training guidelines as mentioned below.

Personal Trainer guidelines

  • Personal Trainers using the Vigor app are required to use their skills and knowledge to design a safe programme of exercise to achieve the client’s goals at all times, taking into consideration: the client's age, health, lifestyle, background, occupation, fitness levels, likes and dislikes related to exercise and personality, using due diligence. 
  • Personal Trainers using the Vigor app must not abuse the rating system, by means of creating dummy account and giving themselves high reviews, nor by sabotaging other personal trainers who use the app by creating dummy accounts, booking the personal trainer, and leaving dishonest reviews. Such gross misconduct will result in permanent account closure, with Vigor reserving the right to block future accounts from being opened.
  • Personal Trainers using the Vigor app will provide the coaching, supervision, advice and support that the client will need to help them achieve their goals during each session.
  • Personal Trainers using the Vigor app must ensure they have read and are aware of their clients PAR-Q

(Physical activity readiness questionnaire) before commencing any exercise programme.

  • Personal Trainers and their respective client are responsible for any injury or death that might occur during the session as a result of incompetence, accident or negligence.
  • Personal Trainers using the Vigor app are to not miss any session without at least 24 hours notice. Failure to do attend an agreed session without notice will result in a refund to the client whom paid for your time.

Repeated abuse of this responsibility will result in account restrictions, or account closure. 

  • Personal Trainers using the Vigor app are expected to lead by example and give 100% commitment to their clients, and to be completely honest and transparent with their clients if their goals are unattainable.
  • Personal Trainers using the Vigor app are expected to provide clients with the adequate waiver forms, and keep record of these forms for future use. 
  • Personal Trainers are not employed by VIGOR, Personal Trainers are self-employed. 


The Client's guidelines:  


  • Clients using the Vigor app are required to be on time so that a full session can be achieved on each visit. Arrive 10 minutes early to warm up and stay 10 minutes after to cool down and stretch. You will still be charged if you fail to arrive at the session without adequate notice without mutually cancelling or postponing your session.
  • Clients using the Vigor app are encouraged to wear appropriate clothing and footwear. Vigor encourages clients to wear loose fitting and non-restrictive clothing, with comfortable footwear that provide adequate support.
  • Clients using the Vigor app are encouraged commit to the programme to the best of their ability in order to achieve results.
  • Clients using the Vigor app may be asked by personal trainers, and are encouraged to provide all information needed to achieve goals eg. Food diary, urine samples, to ensure they get the most out of their sessions.
  • Your trainer may require a letter of 'medical clearance' from your GP depending on your health status.

(Please be aware that your GP may charge for providing this letter)

  • Your trainer cannot be held liable in any way for injury or death as a result of any undeclared or unknown medical conditions.

We (or our licensors) retain ownership of the Service and its associated intellectual property. We grant you a non-exclusive, non-transferable right to use the Service's features solely for your own personal, non-commercial purposes, subject to these Terms. All rights we do not grant to you specifically in these Terms are reserved by us.

You agree:

  • You must use the app lawfully.
  • You agree all payments will managed and made electronically only.
  • You agree that our 18% commission isn’t fixed, and is subject to change with notice.
  • Vigor cannot guarantee clients
  • You must use your own account details.
  • You cannot make fake accounts.
  • You are paid on weekly basic, with the adequate fees being deducted from your invoice, or debited from your registered payment details if necessary.



Session Cancellation Policy: 

24 hours notice of cancellation is required for all appointments. Notice of less that 24 hours will incur a full payment of the session fee. If session is booked the same day the notice will be 2 hours before the session.


Re-arranging a Session: 

At least 24 hrs notice is required to re-arrange a session; this can only be done if the trainer has the availability you need.  If the trainer is unavailable to re-arrange, the session would either need to be kept or be cancelled.


Lateness Policy:    

If the client is late for a session the session, the personal trainer is not obliged to stay beyond the allocated session time. If the trainer is late additional time will be added to the session or to subsequent sessions. If the client arrives more than 20 minutes late for a scheduled appointment, the trainer may leave the premises and the appointment may be forfeited.